Which approach is essential for managing responsibility and preventing financial crime?

Providing appropriate systems and controls is essential for managing responsibility and preventing financial crime because these systems and controls are designed to establish a strong framework for identifying, assessing, and mitigating risks associated with financial operations. Such measures ensure that organizations have the necessary safeguards in place to monitor transactions, verify customer identities, and maintain compliance with regulatory requirements.

Effective systems and controls include risk assessment procedures, monitoring mechanisms, employee training programs, and reporting protocols. These elements work together to create an environment where potential financial crimes can be detected and addressed promptly, thereby protecting the organization from losses and reputational damage.

In this context, the other options provide limited effectiveness. Random audits may help discover issues, but they do not create a proactive framework for prevention. Customer surveys might provide insights into consumer satisfaction or behavior, but they do not directly tackle financial crime risk. Increasing staff workload could lead to neglect in monitoring processes, ultimately increasing the risk of financial crime due to oversight or burnout. Hence, establishing robust systems and controls is the foundational approach necessary to manage responsibility effectively and counter financial crime.